Here you will find the answers to the most common questions we receive before a visit to Parken Zoo.
What is included in a day ticket?
We use the ”all-inclusive” ticketing system, which means that all park experiences are included in the entrance fee.
We just want to ride roundabouts?
The entrance fee includes free rides on carousels - so just go for it!
We want to visit the Park so much - how do we do it?
In this case, a season ticket is the best option; by the third visit you have ”earned” the purchase!
Season tickets are available in our webshop or at Parken Zoo. Season passes are personal and must be registered before first use. Registration can be done on our website or at the guest service centre. You can choose digital or physical season passes.
Please note: Even season ticket holders need to pre-book their visit on days when booking is required, for example for concerts and singalongs.
How to buy day tickets?
The easiest way to buy day tickets is in our webshop, go to the home page and click on ”buy tickets” You can also buy them on site with us.
What applies to escorts and personal assistance during visits?
A companion or assistant for a guest with a visible or hidden disability will receive free entry upon presentation of a companion/assistant certificate issued by healthcare, municipality, school, or an assistance company.
If you visit us without a certified companion/assistant, another accompanying person may receive free entry upon presentation of a certificate stating your need for a companion/assistant. The companion/assistant must be at least 18 years old. If double assistance is required, this must be stated on the certificate. Certificates older than 3 years may be rejected. Only diagnosis certificates or certificates that do not state the need for a companion/assistant are not valid. We accept certificates issued by healthcare services, the municipality, schools, and assistance companies.
Who can get an accessibility wristband?
To make things easier for you, who have a functional variation that makes it difficult to use our standard queues, we offer accessibility wristbands that give you access to our alternative queues. This must be proven with a certificate stating this information. We approve certificates issued by healthcare, the municipality, schools, and assistance companies.
Is Parken Zoo wheelchair accessible?
The park is constantly working to be as accessible as possible for everyone. The area is relatively ”flat” (although there are some hills). Disabled toilets are available in all the places where we have toilets.
Can I borrow a wheelchair?
We offer a limited number of transport wheelchairs that our guests are welcome to borrow free of charge for the day. The wheelchairs are available from Guest Services. It is possible to pre-book your transport wheelchair before your visit. Pre-booking can be done by emailing info@parkenzoo.se.
Can we take the dog with us?
No, unfortunately you are not allowed to bring any pets to Parken Zoo, neither to the zoo, the amusement park nor the Parkenbadet.
Service dogs
Service dogs at work are welcome.
The above guidelines are developed by the Swedish Amusement Park Association 2019
Can you feed the animals?
Only staff are allowed to feed the animals. For more information and times on public activities, please see today's programme
Are there crutches or prams?
Prams and pushchairs are available for hire at our main entrance. To be paid at the entrance desk.
Is there an age limit?
If you are over 15 years old, you are welcome to visit Parken Zoo on your own. If you are under 15 years old, an adult must accompany you.
If someone in the family goes missing?
Contact a member of staff and they will help you. At the Guest Services, there is a call-out service available. A good tip is to ”tag” your child/children with your mobile phone number to make it easier to find ”lost parents”. Stickers are available at the main entrance cash desks.
Is my child too small on the rides?
For safety reasons, some rides have special height requirements. See the applicable height limits under the amusement park tab. Staff are always responsible for our safety rules.
Do we need cash?
Parken Zoo and Parken Zoo Camping & Stugby are completely cashless.
How do we get to Parken Zoo?
Follow the signs to Parken Zoo or to Flackstavägen 13B 632 22 Eskilstuna, which is the address of our main entrance.
Is there a map of the park area?
Here you can view and download a map of Parken Zoo.
Where is the first aid centre?
Equipment is available in Guest Services. If you need immediate assistance, ask any member of staff.
Is it easy to park?
Parken Zoo has two car parks managed by the company Aimo Park: one at the main entrance (with a limited number of spaces) and a larger one by the swimming pool. Look carefully at the signs to make sure you're entering a Parken Zoo car park - the shopping centre next door has its own car parks with its own parking rules.
Who can we ask for help or information?
You can always contact Guest Services at the main entrance.
Can I use a disposable barbecue?
No, you are not allowed to use a barbecue inside the area because of the fire risk
Can I smoke in the park?
No, the entire Parken Zoo is smoke-free.
Can I bring food and drink to the swimming pool?
You are welcome to bring your own food and drink to the pool area, but for hygiene and safety reasons, food and drink are not permitted by the pools.
How do you handle the personal data you collect?
You can read more about our privacy policy here.
We know plans can change. That's why we make it easy to change your visit.
Ombesök ditt besök
You can rebook your day tickets to another date with the same ticket price free of charge.
Buyback
You have 14-day cooling-off period from the time of purchase.
For buy-backs, the following applies:
Always state your receipt number in the email.
Example
You have booked an appointment on 15 July.